We use a variety of couriers depending on the size, weight and type of product you order. Typically this will include DPD, Tuffnells, TNT, DHL and DX to name a few. If the service we use is tracked you will receive an email with the tracking number included. Alternatively you can contact us and we will track the delivery for you. Please note that delivery will be to ground floor only.

If you would like to specify any special delivery instructions these can be entered at the point of ordering, or please give us a call once you have placed your order and we will try to accommodate your requests. Please note that delivery will be to ground floor only.

We supply an extensive range of products with a huge variation in size, weight and cost, so we have developed a specialised shipping calculator to reflect this. Once you fill out your order details and progress through to the online checkout, our calculator will automatically work out the precise shipping cost for you to check before you proceed.

Once we have received and accepted your order we will email you an order confirmation. The delivery date will depend on the required location of the delivery and whether or not the item is in stock. The estimated availability of each product is detailed on our product pages.

If your order is urgent please contact our sales team who are always happy to offer expedited delivery options.

When we ship your goods we will email to you a delivery note containing the shipment number and tracking details if applicable. If you do not receive this please get in touch so we can best advise. We are unable to provide an delivery time for standard deliveries. A physical copy of the delivery note will also be sent with the goods. 

We recommend that you check your delivery for any signs of damage. Only if you are happy there is no sign of damage to the packaging should you sign for the goods. Please ensure you are able to accept the goods personally. Delivery requests for goods to be "left in porch" are delivered at the risk of the consignee and are not subject to our standard terms of conditions and delivery policy.

If you have the chance to reject the goods before signing for their delivery please do so. If not please contact us immediately and send us a photo of the issue detailed. We can arrange for the damaged goods to be collected and for a replacement to be sent out without delay. Please see our RETURNS PAGE for details.

We work tirelessly to ensure we are delivering goods on time but sometimes, due to issues outside our control, we may experience a slightly longer delivery time. Please check that we can meet your delivery needs by calling us on 01494 449975.